Search
New Help Page Content - Consumers
These are the articles that consumers see on just-eat.co.uk/help
How do I use this Just Eat thing?
-
What is the status of businesses listed on Just Eat?
JUST EAT provides an online ordering and delivery platform that lists professional third party businesses across the United Kingdom, where consumers can place their orders.Via the platform, Just Eat acts as a technical intermediary allowing businesses t...
-
What does it mean if an item is vegan?
Vegan products should be completely free of any animal products whatsoever, including meat, poultry, fish, seafood, gelatin, animal fat, lard, dairy products (like cheese, milk, cream, yoghurt, butter, ghee etc.), eggs, honey and beeswax. Unfortunately,...
-
What does it mean if an item is vegetarian?
Vegetarian items should be free of products or ingredients that come from the slaughter of an animal. This includes meat, poultry, fish, seafood, animal fats, broths made with bones, some cheeses and gelatin. Please contact the restaurant if you have an...
-
Where do I go for dietary information?
For the most detailed, accurate and up-to-date dietary information, please get in touch with the restaurant directly. The restaurant staff can tell you exactly what ingredients a dish contains, and explain how the chef prepares the food. Who better to a...
-
What’s service charge for on my order?
Working closely with our Partners, we aim to deliver a great experience to each of our customers. This is why all of our orders include a service charge. We use this to improve our website and app and make sure your experience is the best it can be. Ho...
-
Checking out as a guest
Can I order on Just Eat without creating an account? Absolutely, all you need to do is check out as a guest. We’ll still need to know a few details about you, such as your email address, delivery address and mobile number. Otherwise, we won’t be able t...
I need help with my order
-
How do I change the delivery address for my order?
Let's get this sorted – call the contact number on your order confirmation email as soon as you can, or go to our help page and get in touch with us.
-
How do I cancel my order?
Get in touch with us as soon as you can. Go to our online help page and select Chat to us. If you checked out as a guest, make sure you’re using the same device and/or browser that you used to place your order. (If you’ve lost your guest order details o...
-
I’m not happy with the service I’m getting from the place I’ve ordered from.
We’re really sorry to hear that – bad service just won’t do. You should leave a review of the place you ordered from, describing your experience. Go to your order history, select this order and leave a review. If you’ve checked out as a guest, make sure...
-
The wrong items have been delivered, what should I do?
FYI: This is a Featured article, for more information see Testing Featured Articles.We’re really sorry to hear that your order isn’t right. For delivery orders, please click on the 'Email us' link below so we can help fix this for you (this button is on...
-
Where’s my order?
Sorry to hear you've been kept waiting. Please bear in mind that the delivery times provided are estimates only, and orders generally arrive within 10 minutes of the ETA. You can track your order’s progress on the order details page, where you’ll see th...
-
There’s something wrong with my order, what should I do?
We’re really sorry to hear that your order isn’t as it should be. If your order has been delivered, and something's damaged or doesn't appear to be cooked properly, please go back to the order details screen and select I’m unhappy with my order. We lik...
I need help with payments and vouchers
-
What’s the Just Eat Price Promise?
If you pay more for your menu items when ordering a delivery meal from a restaurant on Just Eat than you would when ordering from the restaurant directly on their own online channels (e.g. their own website or app), we’ll give you twice the difference i...
-
How long do refunds take?
We try to refund customers with account credit, which helps us to process refunds as quickly as possible. The account credit amount will be added to your Just Eat account within a few days. Once it’s added to your account, you can use this on your next ...
-
Why have I lost my gift card balance or account credit?
If you’re logged in to your account, you should be able to check your account credit balance here. If you can’t do this, make sure you're logging into your Just Eat account using the same email address that you used when you redeemed your gift card or ...
-
Why have I been charged a bag fee?
Customers will be charged bag fees when placing orders on the Just Eat platform in line with recent legislation changes, which expanded the charge for certain types of carrier bags beyond supermarkets to all businesses. This means that all businesses, i...
-
I've got a question about my Just Eat gift card
I’ve got a Just Eat gift card, how do I redeem it? Redeeming your gift card is easy, just follow these steps: Head to Just Eat and login - it is important that you log into your Just Eat account before you redeem your Gift Card. You may lose your credi...
-
How do I spend a voucher, gift card or account credit?
It depends on what you've got. If it's a discount voucher (10% off your order, for example), start placing your order as usual. When you get to the payment screen, select I have a discount voucher, enter the code and press apply. To use your gift card ...