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I need help with my order

  • How do I change the delivery address for my order?

    Let's get this sorted – call the contact number on your order confirmation email as soon as you can, or go to our help page and get in touch with us.

  • How do I cancel my order?

    Get in touch with us as soon as you can. Go to our online help page and select Chat to us. If you checked out as a guest, make sure you’re using the same device and/or browser that you used to place your order. (If you’ve lost your guest order details o...

  • I’m not happy with the service I’m getting from the place I’ve ordered from.

    We’re really sorry to hear that – bad service just won’t do. You should leave a review of the place you ordered from, describing your experience. Go to your order history, select this order and leave a review. If you’ve checked out as a guest, make sure...

  • The wrong items have been delivered, what should I do?

    FYI: This is a Featured article, for more information see Testing Featured Articles.We’re really sorry to hear that your order isn’t right. For delivery orders, please click on the 'Email us' link below so we can help fix this for you (this button is on...

  • Where’s my order?

    Sorry to hear you've been kept waiting. Please bear in mind that the delivery times provided are estimates only, and orders generally arrive within 10 minutes of the ETA. You can track your order’s progress on the order details page, where you’ll see th...

  • There’s something wrong with my order, what should I do?

    We’re really sorry to hear that your order isn’t as it should be.  If your order has been delivered, and something's damaged or doesn't appear to be cooked properly, please go back to the order details screen and select I’m unhappy with my order. We lik...

  • How do I know if my order has been accepted?

    Once you’ve paid for your order, you can head to the order details page on our app or website to keep an eye on its progress. If you placed your order on a guest account, make sure you stay logged in and use the same device and browser.Your order detail...

  • How can I change my order?

    Let's get this sorted. Give the contact number on your order confirmation email a call as soon as you can, or go to our help page and get in touch with us.

  • My order was delivered too early. What can I do?

    We’re really sorry to hear that. If the delivery person is still there, show them the order confirmation email we sent you with the delivery time you asked for, and ask them if they would be willing to re-deliver your order then.If you can’t speak to th...

  • The driver who delivered my order was impolite. How can I address this?

    We're sorry you haven’t experienced the service you deserve. Please tell us more by selecting the 'Email us' button below (this is only visible to customers who have logged in). We’ll then look into things for you and see what we can do better next time.

  • The staff were impolite at the place I ordered from. How can I address this?

    We’re sorry you didn’t experience the best service from the place you ordered from. To help them improve, it would be great if you could leave them a review with details of your experience. To do this, all you need to do is log in to your Just Eat accou...

  • My order never arrived, what should I do?

    If you have a Just Eat account: Make sure you're logged in Have your order number handy (it's in the order confirmation email) Get in touch with us below If you checked out as a guest: Make sure you're using the same device and browser you used to pla...

  • Why's my order been rejected?

    FYI: This is a Featured article, for more information see Testing Featured Articles.Sometimes, a place may be unable to take your order. This could be because they’re super busy, have run out of the items you ordered, or don't have couriers available. A...

  • What should I do if I’ve accidentally ordered twice?

    You’ll need to cancel either one of your orders as soon as possible. To do this, go to the order details page, where you’ll see the option to cancel your order under 'Can we help with anything?' If you placed your order on a guest account, make sure you...