I need help with payments and vouchers

If you pay more for your menu items when ordering a delivery meal from a restaurant on Just Eat than you would when ordering from the restaurant directly on their own online channels (e.g. their own website or app), we’ll give you twice the difference i...

We try to refund customers with account credit, which helps us to process refunds as quickly as possible. The account credit amount will be added to your Just Eat account within a few days. Once it’s added to your account, you can use this on your next ...

If you’re logged in to your account, you should be able to check your account credit balance here.  If you can’t do this, make sure you're logging into your Just Eat account using the same email address that you used when you redeemed your gift card or ...

Customers will be charged bag fees when placing orders on the Just Eat platform in line with recent legislation changes, which expanded the charge for certain types of carrier bags beyond supermarkets to all businesses. This means that all businesses, i...

I’ve got a Just Eat gift card, how do I redeem it? Redeeming your gift card is easy, just follow these steps: Head to Just Eat and login - it is important that you log into your Just Eat account before you redeem your Gift Card. You may lose your credi...

It depends on what you've got. If it's a discount voucher (10% off your order, for example), start placing your order as usual. When you get to the payment screen, select I have a discount voucher, enter the code and press apply.  To use your gift card ...

Payments can fail for all kinds of reasons, but here are a few things worth double-checking: Make sure you typed in the card details correctly (we’ve all done it) Check your card hasn’t expired (again, we’ve all been there) See if you entered the right...

Sorry to hear you’re having trouble ordering, that won’t do. Make sure the place you’re trying to order from is open. If it is, double-check that you entered any personal and payment details correctly. Another thing to look at is the restaurant’s or sto...