How do I use this Just Eat thing?

JUST EAT provides an online ordering and delivery platform that lists professional third party businesses across the United Kingdom, where consumers can place their orders.Via the platform, Just Eat acts as a technical intermediary allowing businesses t...

Vegan products should be completely free of any animal products whatsoever, including meat, poultry, fish, seafood, gelatin, animal fat, lard, dairy products (like cheese, milk, cream, yoghurt, butter, ghee etc.), eggs, honey and beeswax. Unfortunately,...

Vegetarian items should be free of products or ingredients that come from the slaughter of an animal. This includes meat, poultry, fish, seafood, animal fats, broths made with bones, some cheeses and gelatin. Please contact the restaurant if you have an...

For the most detailed, accurate and up-to-date dietary information, please get in touch with the restaurant directly. The restaurant staff can tell you exactly what ingredients a dish contains, and explain how the chef prepares the food. Who better to a...

Working closely with our Partners, we aim to deliver a great experience to each of our customers. This is why all of our orders include a service charge. We use this to improve our website and app and make sure your experience is the best it can be.  Ho...

Can I order on Just Eat without creating an account? Absolutely, all you need to do is check out as a guest.  We’ll still need to know a few details about you, such as your email address, delivery address and mobile number. Otherwise, we won’t be able t...

For information about COVID-19 (Coronavirus) please see our FAQs here

We take your account security seriously, so we look out for passwords that may not keep your account safe. This can include passwords that: Have been used before Don’t meet our minimum character length  Might be unsafe according to the third-party secu...

You can confirm that the email’s genuinely from us by making sure that: The sender is Just-eat@emails.just-eat.co.uk There aren’t any links to other websites or pages (other than this Help page that you’re reading right now)  It doesn’t ask you for any...

Go to your order history, select this order and leave a review. If you checked out as a guest, make sure you’re using the same device and/or browser that you used to place your order. Leaving a review helps other people find great places to order from o...

It’s great to hear that you’re updating your address so that we can deliver your order to the right place. If you're using our app on your iPhone or Android, start placing your order as usual. When you get to the checkout page, tap address and the addre...

You can change your account password at any time. If you’re on our website: Go to the login screen (make sure you’re logged out first)  Click Forgot password? Enter the email address registered on your account Select Reset your password.  We’ll then e...

Food safety is an issue we take extremely seriously. Every restaurant must provide us with evidence that it is FSA registered with the relevant local authority before we work with them. Local authorities are then responsible for carrying out inspections...

If you log in to your Just Eat account through our website, you can edit and update your personal information. Once you’ve logged in, click on your name in the top-right corner of the screen, go to 'Your account' and you should see the options to: Make...

You can order with us on your phone, tablet, laptop or computer. Once you’re logged in on our app or website, just enter your postcode, pick a place to order from (try sorting by cuisine if you know what you’re after) and pick whatever your heart (or st...

You can create a Just Eat account here or join using your Google or Facebook account.

If you have a food allergy or intolerance, or someone you’re ordering for has, please contact the restaurant directly before placing your order. You should be able to check whether the food you’ve selected is suitable.  However, if you’re unable to cont...

If you feel that your health, safety or privacy is at risk right now, please call the relevant authority or emergency service as soon as possible. They’ll be able to give you the most professional advice and take action if needed. We’ll assist them with...