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To be deprecated
(TO BE DELETED) I'm not happy about my last order
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How does Just Eat organise the restaurant list?
The order in which restaurants appear on Just Eat is dynamic and subject to a wide variety of factors. Our aim is to show our customers the restaurants they are likely to order from, in a fair way for our restaurant partners, whilst optimising for a gre...
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Why am I sometimes asked to enter a verification code when using Just Eat?
Why am I sometimes asked to enter a verification code when using Just Eat?Your data and security are important to us. To keep your account secure, we sometimes need to verify that it's really you logging in. To do this, we ask you to enter a verificatio...
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How does the Helper Bot chatbot work?
Our Helper Bot is around to help you with your Just Eat order: It can confirm your order status and delivery time Help if your order is declined by the place you’re ordering from Give you hand if an item is missing from your order Add account credit v...
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What is the Just Eat Community Promise?
If you feel that your safety, health or privacy is at risk right now, please call the relevant authority or emergency service for your situation as soon as you can. They will be able to give you the most professional advice and take action if needed. We...
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My order was wrong, what should I do?
We’re really sorry to hear that and we'd like to help. Go to our help page and get in touch with us. Have your order number handy - it’ll be in your order confirmation email. If you checked out as a guest, make sure you’re using the same device and/or ...
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I was charged too much for delivery. What should I do?
We're sorry to hear that – get in touch with us online and we’ll sort it out for you. Go to our online help page and select Chat to us. If you checked out as a guest, make sure you’re using the same device and/or browser that you used to place your orde...